Privacy Policy

Effective Date: June 1, 2026

1. Overview

5 Twelve Designs, LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a purchase, subscribe to communications, or otherwise interact with our business.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

When you place an order, contact us, subscribe to our communications, or otherwise interact with our website, we may collect:

• Name

• Email address

• Billing address

• Shipping address

• Telephone number (if provided)

• Payment information (processed securely through third-party payment providers)

We do not store complete payment card information on our servers.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages viewed

• Time spent on pages

• Referring websites

• Website interaction data

This information helps us improve website performance, security, and customer experience.

Cookies & Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

• Operate and maintain website functionality

• Remember user preferences

• Analyze website traffic and performance

• Improve user experience

• Support marketing and advertising efforts

Most browsers allow you to manage or disable cookies through browser settings.

Please note that disabling cookies may affect website functionality.

3. How We Use Your Information

We may use collected information to:

• Process and fulfill orders

• Communicate regarding purchases and shipping updates

• Provide customer support

• Improve products, services, and website performance

• Prevent fraud and unauthorized activity

• Comply with legal obligations

• Send marketing communications when you have opted in

We do not sell personal information to third parties.

4. Sharing of Information

We may share information with carefully selected service providers who assist in operating our business, including:

• Payment processors

• Website hosting providers

• Email and marketing platforms

• Shipping carriers

• Production and fulfillment partners

• Analytics providers

These providers receive only the information reasonably necessary to perform their services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain business and tax records

• Comply with legal obligations

• Resolve disputes and enforce agreements

When information is no longer required, it is deleted or securely anonymized where practical.

6. Your Privacy Rights

Depending on your location, applicable privacy laws may provide rights regarding your personal information, including the right to:

• Access personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of personal information

• Opt out of marketing communications

• Request information regarding how your data is used

To exercise these rights, contact us at:

clientservices@5twelvedesigns.com

We may need to verify your identity before processing certain requests.

7. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to:

• Know what categories of personal information are collected

• Request access to personal information

• Request deletion of personal information

• Correct inaccurate personal information

• Limit certain uses of personal information where applicable

5 Twelve Designs, LLC does not sell personal information.

8. International Visitors

If you access this website from outside the United States, please understand that your information may be transferred to, processed, and stored in the United States.

By using our website, you consent to such transfer and processing.

Individuals located in jurisdictions with additional privacy protections may have rights under applicable local laws.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites and encourage users to review those policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page along with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

13. Contact Information

5 Twelve Designs, LLC

Email: clientservices@5twelvedesigns.com

If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.

5 Twelve Designs, LLC